Chadsel LLCEssentials
$110–$135
per user / month
$2,000 monthly minimum
Business-hours remote help desk for covered users, endpoint monitoring, patching, Microsoft 365 administration, and baseline endpoint security.
Business IT · Managed IT Support
Managed IT support,
with the scope
written down.
Flat-rate IT for Long Beach and South Bay businesses — help desk, monitoring, patching, endpoint security, and backup oversight under one monthly figure. What is covered and what is not is listed in the service schedule before you sign, not discovered later.
We do not advertise unlimited support or blanket response times. Both are easy to promise and impossible to honour at a flat rate. What we do instead is put the boundary in writing, so you can hold us to it.
The Risk Snapshot is a limited fit-and-risk screen — not a penetration test, compliance opinion, or full technical assessment.
Scope
What a flat rate covers — and what it does not
Every managed IT provider has a boundary. The difference is whether you see it during scoping or during a dispute.
Included in the monthly rate
- Remote help desk for covered users, during the support hours named in your plan
- Proactive monitoring and alerting on covered endpoints and servers
- Operating system and third-party patch management, on a documented cadence
- Endpoint security agent deployment, health checks, and alert triage
- Microsoft 365 or Google Workspace administration — accounts, licences, groups, permissions
- Backup monitoring, with restore tests at the frequency stated in your service schedule
- Onboarding and offboarding of staff, including access revocation
- Vendor coordination with your ISP, line-of-business software, and hardware suppliers
- Asset and licence inventory, kept current rather than rebuilt at renewal
- Scheduled IT reviews covering risk, spend, and what changed since last time
Not in the monthly rate
- Hardware, software licences, and third-party subscriptions — passed through at cost
- Project work: migrations, office moves, network rebuilds, new-site standups
- After-hours and weekend work, unless your plan names those hours
- On-site visits and travel beyond what the service schedule allocates
- Application development, custom scripting, and database administration
- Compliance audits and penetration testing — separately scoped engagements
- Support for users, sites, or devices not listed on the covered inventory
Everything above is quoted separately, before work starts. Exclusions are not a catch — they are how the monthly figure stays stable. A rate that silently absorbs projects eventually stops covering the day-to-day.
How work is triaged
Not every ticket is an emergency
A single advertised response time treats a site-wide outage and a printer request as the same problem. Yours are graded, and the targets for each grade are written into your service schedule.
P1 Business stopped
Looks like
Server down, site-wide outage, active ransomware, no one can work
How we handle it
Immediate triage and continuous work until service is restored or a workaround is in place.
P2 Department blocked
Looks like
Shared drive unreachable, mail flow broken for a team, phone system down
How we handle it
Worked ahead of the queue during covered support hours.
P3 One person blocked
Looks like
Laptop will not boot, account locked, printer offline
How we handle it
Queued and worked in order during covered support hours.
P4 Request, not a fault
Looks like
New user setup, licence change, software install, access request
How we handle it
Scheduled. Onboarding and offboarding get lead time so nothing is rushed.
Support hours, on-site scheduling, travel, and after-hours coverage differ by plan. The targets that apply to your business are the ones in your signed service schedule, not the ones on this page.
Onboarding
The first 30 days
Switching providers is the part most businesses dread. Here is the sequence, so you can tell whether we are on schedule.
01 Day 1
Access, inventory, and the emergency path
We take over administrative access, inventory every user, device, licence, and vendor, and give your staff the phone number and address to use from that day forward. Nothing is migrated yet — but you can already reach us.
02 Week 1
Monitoring and security agents deployed
Monitoring, patch management, and endpoint security roll out across the covered estate. This is usually where we find the machines nobody knew were still in production, and the accounts belonging to people who left.
03 Week 2–3
Backup verification and identity cleanup
We confirm backups are running, run a restore test where the schedule calls for one, and close the gaps that cleanup surfaced — dormant accounts, shared logins, missing MFA, over-broad permissions.
04 Week 4
Baseline review and the twelve-month plan
You get a written baseline: what we found, what we fixed, what is still open and what it will cost. From there the review cadence in your plan takes over.
Comparison
Break-fix or managed?
Break-fix is the right answer for some businesses — usually under five users, or where IT genuinely is not load-bearing. Below is the honest trade.
| Break-fix, hourly | Managed, flat rate | |
|---|---|---|
| What you pay for | Hours, after something has already broken | A defined scope of coverage, billed at a flat monthly rate |
| Incentives | More failures mean more billable hours | Fewer failures mean a healthier margin — our interests line up with yours |
| Patching and monitoring | Whenever someone remembers | On a documented cadence, with alerting that reaches a human |
| Budgeting | Unpredictable — a bad month can be a very bad month | A known monthly figure, with projects quoted separately before they start |
| Institutional knowledge | Lives in whoever answered last time | Documented inventory, runbooks, and review notes that survive turnover |
Plans
Three depths of coverage
Public ranges exist so you can qualify fit before a call. Final pricing follows user count, device count, sites, compliance needs, and support hours.
Secure
$145–$185
per user / month
$3,000 monthly minimum
Essentials plus advanced email and endpoint protection, backup verification, security awareness, vendor coordination, and defined response targets.
Complete
$195–$225
per user / month
$5,000 monthly minimum
Secure plus fractional IT leadership, roadmap and budget planning, compliance support, and priority scheduling under a written service scope.
Hardware, third-party licences, travel, projects, after-hours coverage, and restore-test frequency are included only when written into the proposal or service schedule.
Common questions
What businesses ask before they switch.
What does "covered" actually mean on my invoice?
Covered means the users, devices, sites, and issue types listed on the service schedule attached to your proposal. Anything outside that list is quoted before work starts, not discovered on an invoice afterwards. If we are unsure whether something is in scope, we tell you before we bill it.
Do you offer unlimited support?
No, and we would be careful with any provider that says otherwise. Our plans cover a defined set of users, systems, support hours, and issue types. That boundary is what makes a flat rate honest — it is written into the service schedule so both sides can point at it.
How fast do you respond?
Response targets are set by priority and documented in your service schedule. A P1 outage and a new-user request do not get the same treatment. We do not advertise a single blanket response time, because the number that applies to your business depends on the plan and hours you selected.
Can we keep our existing IT person?
Yes, and it is a common arrangement. We take the infrastructure, monitoring, patching, security, and after-hours load; your internal person keeps the business context and the user relationships. We define who owns what in writing so tickets do not fall between the two of you.
What happens if we want to leave?
You get your documentation, credentials, and inventory back. Administrative access to your tenants and systems is yours throughout — we work inside your accounts, not a locked-in portal you cannot reach without us. Offboarding terms are in the agreement before you sign it.
How long does it take to switch providers?
Most transitions reach a stable baseline in about four weeks, as laid out in the onboarding timeline above. Day one gives your staff a working support path; the deeper cleanup follows. Environments with heavy legacy dependencies or multiple sites can take longer, and we say so during scoping rather than after signing.
Next step
See the scope before you commit.
Start with a limited Local IT Risk Snapshot, then a written scope covering users, systems, support hours, response targets, projects, and exclusions. Qualified new managed-service clients may receive up to a $500 onboarding credit when stated in the signed proposal.
Looking for the wider Business IT track? See all Business IT services